HELP & FAQ
I have suggestions for new products. Who should I contact?
We are always searching for new products, which has value for planning and Bullet Journal. You are welcome to contact Sidsel, our product specialist at firstname.lastname@example.org or join Handwritings society on Facebook and drop a post.
I would like to return/exchange item(s). Help!
We kindly ask you to read our store's terms & policy about return and exchange policy.
How can I follow up my order?
On the e-mail you receive, which says your order has been dispatched, the tracking number for the chosen courier is included.
What shipping options do I have?
We focus on giving our customer different shipping options, thus you can choose the most suitable shipping for you. For domestic shipping, we offer dao (daoSHOP and daoHOME) and GLS. We recommended residents who live in apartments to use daoSHOP or GLS. We also offer free domestic shipping for order amount above 350 DKK.
We ship to a number of EU-countries, Norway and Greenland:
- Greenland*: PostNord (letter - no tracking, recommended letter and home delivery)
- Finland: Cool Europe*, PostNord (parcel shop og home delivery)
- Norway*: PostNord (parcel shop and home delivery)
- Sweden – Bring parcel shop and PostNord (parcel shop and home delivery)
- Germany: Cool Europe* and GLS (parcel shop and home delivery)
- Austria, Holland & Poland: GLS (parcel shop and home delivery)
- Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Romania, Slovakia & Slovenia: Cool Europe*
Greenland* - PostNord letter og recommended letter are airmail. Postnord home delivery is by ship (estimate delivery is 17-27 days)
Norway* - shipping cost includes custom
Cool Europe* - dao collaborates with local courier on the countries of destination.
Note! Due to Covid-19 situation, we don't offer order pick-up in Aarhus. There might be some shipping delays.
How long before I receive my package?
We hand your package to the local courier on same day or the day after, depending the time of your order. DAO and GLS deliverpackages between 2-4 days for domestic shipping, which means 1-5 days shipping in total.
For international shipping, it varies from one country to another. It usually takes between 4-10 days. Custom is not counted, so there may be some delays.
Min package is gone or damaged under transportation. Help!
Handwritings is not responsible for damaged package. We encourage you to contact the chosen courier to file a damage complaint, while you notify us.
We will write to you as soon as the courier contacts us and we will find the best solution to deal with the issue.
How long before pre-order products are available for purchase?
It varies from one product to another. It could be from 14-30 days. Send us a message to email@example.com, Instagram Direct or Facebook messenger. You can use our contact form.