Free delivery over 350 DKK on domestic orders

Store's terms & policy

General information

Handwritings.dk
c/o Irene Wong
CVR-nr.: DK-40102302
Phone: +45-9388 2596 (SMS)
E-mail address: handwritings@handwritings.dk
Denmark

Price and payment

All prices are VAT included.

To make a purchase at Handwritings.dk, you need a legit credit card. We accept VISA, VISA/Dankort, Visa Electron, Eurocard/Mastercard, Maestro, Apple Pay og Google Pay. The ordre amount will be deducted from your card, when the order is completed.
All transactions is via Shopify payment gateaway.

Discount coupon

If you sign up our newsletter, you will receive a 10% discount coupon as a welcome gift. We also give discount coupon on special ocassions.

Discount coupon can be applied on cart-page. 1 coupon can be used per order.

Shipping (domestic and international)

We deliver your package 1-5 days after you receive order confirmation. For domestic shipping, you can choose between DAO and GLS. We offer shipping to the nearest parcel shop or home delivery.

Free delivery for domestic order above 350 DKK.

Shipping cost (domestic):

  • daoSHOP: from 39,75 DKK
  • daoHOME: from 43 DKK
  • GLS parcel shop: from 43,75 DKK
  • GLS private: from 67,50 DKK

Shipping cost (International):

  • Greenland: from 124 DKK
  • Finland: from 98 DKK
  • Germany: from 75 DKK
  • Sweden: from 70 DKK
  • Norway: from 305 DKK (custom is included)
  • Austria, Holland & Poland: from 105 DKK
  • Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Romania, Slovakia & Slovenia : from 119 DKK

Can you not find your country? Send us a mail at handwritings@handwritings.dk

Right of withdrawal

As a consumer you har 14 days to regret your order, when you make a purchase. The deadline for withdrawing your order is 14 days after the day you receive your order.
The deadline is legit, when you within 14 days after you receive your order, notify us about your regret. You can send us an e-mail to handwritings@handwritings.dk. Remember to include your order number.
Right of withdrawal is not applicable if you deny to receive your order without informing us.

Partially right of withdrawal

If you buy a few items, you still have the opportunity to return one or more items, even if they are bought in one order. Note: the shipping cost will note be refunded.

Return/exchange policy

If you regret your purchase, you have 14 days to return your order.
The shipping cost in on you, as well as the condition of the items (in case it is damaged under transportation).

If the items were bought on sale, the discount can't be convert to another items, unless both items are on sale for same price.

For item exchange, you need to return the item and we will refund the order amount and you need to place a new order.

No right of withdrawal

Below is the list of items ,which has no right of withdrawal

Items, which is custom made or har a clear personal embossing.
Consumer goods, fx. pens

Item's condition when you return it

If you regret your purchase, you can get a refund. If the item's is somehow damaged or its value is decreased due to various reasons, you will not get a full refund.

The order amount will be transfered back to the same payment method you chose to complete your order,unless we agree on another method. The latest is 14 days after we receive the items.
Depending on your bank, it may take a week before you receive the refund

The refund will be put on hold until we receive the items.

Consumer legislation

As a customer, when you make a purchase, consumer law applies.
It means you have 24 months to claim legal guarantee.
If your legal guarantee is approved, you can either have the item fixed, exchanged or get a refund, depending on the situation.

You need to notify us as soon as you spot the failures or defect. If you apply for legal guarantee two months after you spotted the failures, the legal guarantee is still in time range.

If your application for legal guarantee is approved, we will refund your (mostly) shipping cost. The items will have to be well-packed. Remember to get a receipt for shipping the items back to use, in order for us to refund your shipping cost.

The item is to be returned to:
Handwritings.dk

Stavnsvej 109, 8381 Tilst

We receice packages, which are send directly to the address or the nearest parcel shop. You can also return the items personally. When you return an item, kindly describe the reason.

Privacy policy

We need the following information to process your order:

Name, address, phone number og e-mail address.

We registrer and forward your personal infromation, which is necessary to ship your order and also sending out store's newsletter (if you sign up)

Personal information is registered and saved for 60 months and it will be deleted accordingly
We work with other companies, which have access to personal information in our behalf and not their own purpose, fx. accounting.

Your customer account will be safely storaged. Your account will be deleted automatically if it stays inactive for 6 months. All failed order attempts and cancelled orders will be deleted after 2 days.

You have the right to know, which information we storage.
If you mean that the information is incorrect, kindly inform us and we will adjust it. In some cases, we are obliged to delete your personal data, if you ask for it. You can contact us directly if you believe that your personal information is used in contrary to the GDPR law. You can send an e-mail to: irene@handwritings.dk.

Cookies

Cookies are small bits of data, which are storaged on your computer, tablet, phone or other devices you use for surfing on the internet. Handwritings.dk applies 1. og 3.parts cookies. Cookies can not contain any virus and therefore it's not dangerous. Cookies is used for fx. register your activity on a specifik website, and it remembers you for the next time you visit the same website. For many online service, having cookies is necessary. Handwritings.dk uses cookies, so that the website remember your cart, and give us statistic of your activity, which can be used to improve your shopping experience on our site.

How we use cookies on Handwritings.dk

Handwritings.dk is administrated on Shopify. The purpose to use cookies are the following:

  • 1. parts cookies (internal): We use cookies to optimize the site's functionality; as to recognize you, when you visit our site. Some cookies are connected to personal data., such as shipping information. Please read the section about privacy policy on the section above.  
  • 3. parts cookies (external): Shopify -integrations use cookies to get an optimal drift of our website. On the of that, with marketing and optimizing cookies, it is allowing us to se how you interact on our website, analyzing website traffic and so on. Shopify-integrations we use are Google Analytics, Facebook, Mailchimp, Shipmondo og Instagram.

How to clear cookies:

Cookies is as mentioned earlier not dangerous and you can clear your cookies anytime on your computer. You can find a guide to how to clear cookies on various browsers:Cookies guide

Questions?

Do you have comments or questions about how we use cookies? You can contact us at handwritings@handwritings.dk

Your consent is applicable for the following domain: www.handwritings.dk